FAQ – Answers to all questions about Wellnesshotel Ritzenhof

Arrival

How do I plan my journey to the Hotel Ritzenhof?

Travel by car

Saalfelden is easily accessible by car from all directions – click here for route planning.
Note: In Austria, a vignette is required on all highways. However, the route via the 'Kleine Deutsche Eck' is toll-free.

Travel by train

Saalfelden is directly accessible by train, with IC and EC trains stopping here. From the station, it's just a few minutes to Ritzenhof with the free hotel shuttle.

Airports nearby

The nearest airports for your journey are Salzburg (approx. 1 hour's drive) and Munich (approx. 2 hours' drive). There are train connections from both airports to Saalfelden train station.

Check-In | Check-Out

When are the arrival & departure times?

Check-In

Your room will be ready for check-in from 03:00 PM on the day of arrival.

Check-Out

On the day of departure, we kindly ask you to vacate your room by 11:00 AM.

Late Check-Out

If available, we are also happy to offer our guests a late check-out for € 70 per room.
The room is then available until 05:00 PM.

Parking possibilities

Is free parking available?

There is plenty of free parking right next to the hotel in our hotel parking lot.

E-charging station

Can I charge my electric vehicle at Ritzenhof?

Unfortunately, we do not have charging facilities on the hotel grounds. However, an e-charging station for electric cars is located nearby, in front of Congress Saalfelden – just a 10-minute walk from the hotel.

Enjoyment & Culinary

What is included in the gourmet half board?

Generous breakfast buffet
Afternoon snack: Soups, salads, and cakes
In the evening: a 5-course gourmet dinner with a crisp salad buffet, fine dressings, fruity vinegars, and healthy oils, as well as a selection of exquisite cheeses with fresh bread from the buffet.

Opening hours spa

What are the opening hours of Spa am See?

Indoor Pool
The indoor pool is open daily from 7:00 AM to 9:00 PM.

Family Sauna
The family sauna is open daily from 10:00 AM to 9:00 PM.

Sauna Area
The sauna area is open daily from 2:00 PM to 7:30 PM (earlier depending on the weather).

Spa Reception
The spa reception is open daily from 10:00 AM.

Pool temperature

How warm is the indoor pool?

The water temperature of the indoor pool is approx. 30° C warm.

Day Spa

Is a day spa possible at the Ritzenhof?

A day spa is available upon request and subject to availability at Ritzenhof. Click here for all the details.

Dogs

Are dogs allowed in the hotel?

Dogs are warmly welcome in the room categories Klassik, Schlossblick, Dorfblick, Family Room Klassik, and Family Panoramasuite, as well as in three ground-floor rooms of the Seeblick category. The price is € 25 per day.

We kindly ask for your understanding that, out of consideration for other hotel guests, dogs are not permitted in the hotel restaurant or the wellness and spa areas.

Cancellation conditions

How long can the booking be canceled free of charge?

Cancellation free of charge is possible up to 30 days before arrival.
If canceled later, 70% of the total price will be charged up to 7 days before arrival and 90% in the last week.